FAQs
General Questions
1. What types of clothing and accessories do you offer?
We offer a wide range of clothing, including casual wear, formal wear, activewear, and seasonal collections. Our accessories include bags, jewelry, sunglasses, hats, and more.
2. Do you have a physical store?
Currently, we operate exclusively online, which allows us to offer a wide variety of products at competitive prices.
3. How do I contact customer support?
You can reach us via email at support@reinemy.com or through our Contact Us form on the website. Our support team is available 24/7.
Ordering & Payment
4. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. You can check available payment methods at checkout.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 7 days after purchase. Please contact our support team as soon as possible.
Shipping & Delivery
7. How long does shipping take?
Delivery times vary based on location and shipping method. Standard shipping usually takes 15 to 45 business days, while express shipping takes 7 to 20 business days.
8. Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary by country.
9. How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. You can also track your order on our website under the Track My Order.
Returns & Exchanges
10. How do I return or exchange an item?
To initiate a return, visit our Refund and Returns Policy page and follow the instructions.
Sizing & Product Information
11. How do I know what size to order?
We provide a detailed size chart for each product. Please refer to the size guide before purchasing. If you’re unsure, feel free to contact us.
12. Are your products true to size?
Our products generally run true to size, but we recommend checking the size chart for accurate measurements.
13. What materials are your clothing made from?
We use high-quality fabrics such as cotton, polyester, linen, and blends. Each product description provides details on the materials used.
“I’m thrilled with my recent purchase! The clothes fit like a dream and the service was top-notch.”
Jenna T.
Clothing Quality
“This is my favorite store! The shipping was quick, and the products are always great.”
Mike R.
Fast Shipping
“Absolutely the best shopping experience I’ve had online! Highly recommend to everyone!”
Laura S.
Online Shopping
“Great experience! The customer service helped me find exactly what I needed. I’m very happy!”
Anna K.
Helpful Service